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Customer Success

Delivering the best overall customer experience is what sets Adlib apart. Our commitment to your success drives everything that we do - the products we develop, the support we provide, the ongoing engagement and education after the sale. The journey starts before any sale is made and continues long past your purchase.

Datasheet: Adlib Customer Success

Customer Experience

Our dedication to our customers success’ is demonstrated across the company and includes a dedicated team of customer-advocates. The growing Adlib Community - including our interactive Forums and Knowledge Base - provide flexible options to engage and leverage the vast knowledge both within Adlib and among our existing customers.

Dedicated to the Long-Term Success of Our Customers

In addition to providing multiple channels and resources that enable early success within customer environments, Adlib believes in delivering long-term value for our customers. By introducing programs to accelerate your on-boarding/implementation of our software along with post-sale Executive Business Reviews, Content Coaching (formerly PDF Therapy) sessions and more, we are focused on remaining a trusted partner and advisor as your business continues to evolve and grow.

Customer Success Programs

Adlib believes in helping customers to fully leverage their software investment. Our Customer Success team is dedicated to support, coach and enable our customers so they get the most out of their Adlib PDF implementation. A few of Adlib’s Customer Success programs include:

Education
As part of the journey to your success with Adlib, your Customer Success Managers will ensure your continuous education and heightened awareness of our products and the document management landscape by guiding you through the tools and programs which Adlib has created for you, including interactive live webinars; the Adlib Portal, and our popular Content Coaching (formerly PDF Therapy) program. These are some of the tools that will aid you in the use of our software and create a view into how other customers, across the globe are leveraging their Adlib technology.

Executive Business Review for Enterprise customers
A dedicated Customer Success Manager will arrange a regular discussion between our team and yours to review project status, ROI, challenges and solutions. This is an ideal forum to engage, learn and ensure maximum value from your investment. For more information about this program, download the datasheet here.

The Adlib Customer Health Index
Giving us detailed insight into whether we are delivering the maximum value to our customers – measured in their terms, this measurement assesses the overall health and satisfaction level using a range of criteria that are both quantitative and qualitative. This allows the Adlib Customer Success Team to ensure optimal PDF health for our valued customers.

Use Cases - Working with customers to achieve results

Achieving Cost Savings and Compliance in Life Sciences Manufacturing
Achieving Cost Savings and Compliance in Life Sciences Manufacturing
Achieving Cost Savings and Compliance in Life Sciences Manufacturing
Find out how a multinational consumer pharmaceutical organization reduced manufacturing downtime and achieved regulatory compliance with Adlib.
Improving Claims with Better OCR Accuracy in Insurance
Improving Claims with Better OCR Accuracy in Insurance
Improving Claims with Better OCR Accuracy in Insurance
See how this insurance organization connected Adlib with EMC Documentum to improve their claims processing workflow through accurate Optical Character Recognition (OCR).
Automated Internal Document Processing of Engineering Files
Automated Internal Document Processing of Engineering Files
Automated Internal Document Processing of Engineering Files
Learn how a leader in power and automation technologies leveraged Adlib to convert millions of engineering product documents to high-fidelity PDF.