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Advantage Support

The highest level of support responsiveness and expertise for your mission critical Adlib solution.

To maximize the uptime for your mission critical solution and ensure rapid case resolution you need an expert support team who understand your business priorities, your system environment and can offer you the dedicated support you need.

Adlib’s Advantage Support program provides the most comprehensive set of support options to maximize your system uptime and minimize your maintenance costs. The Advantage program is:

Our designated Adlib Technical Account Managers and Customer Support Engineers understand your requirements and system details ensuring the fastest possible resolution to issues.

Our experts handle your cases directly, provide regular status reports and manage any escalations to mitigate risks and ensure rapid turnaround.

To accelerate processes Adlib will manage an environment that closely resembles your own as well as maintain an internal summary of your system configuration details.

As an Advantage Support customer you also have access to special services and support options not available under the Standard Support program including Hot Fixes specific to your validated version of Adlib software, onsite Technical Support, extended support hours and more.

The Adlib Advantage Support program is right for you if;

  • you have invested in Adlib for mission critical applications supporting business workflows and customers
  • your solution is complex requiring support from a PDF technology specialist
  • you require high-availability and reliability for your business systems

To learn more about how your deployment can benefit from our Advantage Support program contact an Adlib support representative today.